Refund policy

At Shop Saved By The Dress, we want you to feel confident shopping for your home. If you are not satisfied with your purchase, please review our return and refund policy below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the item must be unused, in its original condition, and accompanied by its original packaging, accessories, and any included documentation where reasonably available.

Because we sell sofas and furniture, please take care when inspecting your purchase. Avoid assembling, using, or disposing of packaging beyond what is reasonably necessary to inspect the item if you may wish to return it.

How to Request a Return

To initiate a return, email hello@shopsavedbythedress.com with the following information:

Your order number
The name of the item you wish to return
The reason for the return
Photographs of the item, if relevant

Please wait for return instructions and authorization before sending any item back. Returns sent without prior communication may experience processing delays.

Return Shipping Costs

For returns due to a change of mind or other reasons not caused by our error, the customer is responsible for the return shipping costs. Due to the size and weight of furniture, return shipping charges may vary depending on the item and its shipping destination.

Our standard outbound shipping fee is $30.00 per order. This fee is separate from any return shipping charges.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before arranging return shipping. We will review the issue and provide appropriate instructions. Where the issue is our responsibility, we will address applicable return shipping costs in accordance with the circumstances and applicable law.

Non-Returnable Situations

A return may be declined if an item has been used beyond reasonable inspection, has been damaged after delivery due to improper handling, or is returned with missing parts or accessories that were originally included.

These conditions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method where possible. The time required for the funds to appear in your account depends on your payment provider or financial institution.

Unless otherwise required by law or agreed in writing, the refund will cover the eligible amount paid for the returned merchandise. Original shipping charges and return shipping costs may be non-refundable for change-of-mind returns.

Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible. Include your order number, a description of the problem, and clear photographs showing the item and any damage.

We will assess your request and explain the appropriate next steps, which may include a replacement, repair where appropriate, return, or refund, depending on the circumstances and applicable law.

Exchanges

We do not guarantee direct exchanges for every product. If you need a different item, please contact us to discuss the available options. An exchange may require the original item to be returned and a new order to be placed.